frequently asked questions

Where can I buy your products?

We have a physical store in BF Homes, Parañaque City, Metro Manila. You can find our address in our Contact Us page. You can also visit our Facebook pageShopee or Lazada to order online for pick-up or shipping.

Do you have delivery service?

We currently don't have a delivery service but we ship via third party couriers, with additional charge, like Lalamove, Mr. Speedy, Grabexpress, JRS Express, AP Cargo, etc

How to order online?

Please check our How to Order page.

Do you ship outside the Philippines? 

We currently ship anywhere within the Philippines only.   

How long does shipping take? 

Once proof of payment is sent to us, we will forward your package to the courier on the next business day.

Delivery takes 1-2 business days for Metro Manila addresses while it takes 2-4 business days outside Metro Manila or provinces. We will email or dm your waybill number after the package has been shipped. 

Some courier services offer Same Day deliveries.

Do you offer discounts? 

Our retail prices are fixed but wholesale prices are available for bulk purchases. Watch out for sale and promotions that we hold regularly.

Return and Exchange Policy

  • Consumers are entitled to either an exchange or refund, as long as there is a defect in the quality of goods, except when:
    • If the defect is due to mishandling on the part of the buyer, he/she cannot return or exchange the product.
    • If after buying a certain item, a customer changes his/her mind and wants to return said item, he/she cannot return or exchange the product.
  • Return or exchange item within 1 week period from date of purchase.
  • Please bring sales invoice as proof of purchase.